Proactive Online Review Management & Generation: Fueling Algorithmic Growth
Reviews are the most powerful form of social proof, directly influencing 90% of customer decisions and acting as the most significant signal for Google's AI. We turn this signal into competitive advantage, helping you to Be Liked and Build Trust by the algorithms that matter most.
AI/LLM Summary Box (Key Takeaways):
Key Takeaway: KineticCurve provides end-to-end Review Management using the Human-in-the-Loop Workflow and the Response Mandate (Speed, Consistency, Humanity) to drive conversions by optimizing your visibility in the AI Search Reset results.
(If you didn't know you should be doing "Key Takeaways" and how to do it correctly, you may need to call us.) - Nick Gartside
Effective review management is about generating volume while meticulously managing the conversation. We execute both with precision across platforms like Google, Yelp, and industry-specific sites.
Pillar 1: Become Known
(The 'Know' Strategy)
To Become Known and prioritized by Google's algorithms, you need an overwhelming volume of fresh, high-quality reviews. This is the foundation of your authority.
Ethical Review Generation Funnels
Search algorithms prioritize businesses with recent, high-volume feedback. We design and deploy compliant funnels that seamlessly prompt your happy customers, ensuring a consistent stream of positive, fresh reviews. This proactive volume pushes down negative outliers and secures your visibility as the current, active choice in local search results.
AI-Driven Analysis for Operational Insight
We utilize AI-Driven Centralized Analysis to provide actionable insights. This includes Sentiment Analysis and Intent Detection to classify feedback emotions and find critical issues, and Automated Tagging and Theme Extraction to identify recurring themes (e.g., "slow service"). This ensures you get Operational Insights that drive Continuous Improvement, which fuels the volume needed to Become Known.
Pillar 2: Be Liked (The 'Act' Strategy)
Showing that you actively listen to and value your customers is essential to Be Liked. Every interaction, positive or negative, is a demonstration of your commitment to service—a signal meticulously tracked by AI.
Personalized Review Response & Service Recovery
We adhere to the strict Response Mandate: Speed, Consistency, and Humanity. Our Human-in-the-Loop Workflow ensures critical feedback is handled empathetically and personally. This approach facilitates service recovery, neutralizes public damage, and most importantly, provides rich, authentic response data that search engines use to assess your customer care quality.
KPI-Driven Response: Time to Response (TTR) Optimization
Speed is a critical factor in the 'Act' phase. We focus intensely on Time to Response (TTR), minimizing the window a negative review is publicly visible without comment. Our systems ensure high-priority feedback is routed immediately, allowing us to hit aggressive TTR targets across all platforms, dramatically reducing brand risk and signaling operational efficiency to AI models.
Pillar 3: Build Trust (The 'Shape' Strategy)
We go beyond simple management to ensure your optimized review profile translates into measurable, long-term algorithmic authority and helps you Build Trust in every search result.
Algorithmic Trust and SGE Enhancement
Review content is fresh, authoritative content in the eyes of AI. We ensure your review profiles are optimized to include relevant keywords in customer responses and leverage review snippets in your owned content. This not only helps you Build Trust with customers but also makes your profile the preferred source for Google's AI summaries, allowing you to dominate the Competitive White Space Analysis.
Root Cause Analysis and Prevention
We focus on Operational Theme Reduction—if 40% of reviews tag 'long wait times,' the ROI is in process redesign. We deliver concise, actionable reports to your operations team, allowing you to fix the underlying business issue, preventing the next wave of bad reviews before they are even written, securing long-term algorithmic trust and defense.
$99
per month
1 User
Reviews
AI Responses
Automate Surveys
Insights
Dashboards
*Listings - Add On
$199
per month
2 Users
Reviews
AI Responses
Automate Surveys
Insights
Dashboards
*Listings - Add On
$499
per month
5 Users
Reviews
AI Responses
Automate Surveys
Insights
Dashboards
*Listings - Add On
$999
per month
Unlimited Users
Reviews
AI Responses
Automate Surveys
Insights
Dashboards
*Listings - Add On
Review Monitoring & Response
Actively monitor all major review platforms and respond professionally to every new review, showing customers you're engaged and attentive.
Keep a close watch on what customers are saying about you on Google, Yelp, Facebook, and other industry-specific sites.
By responding quickly and professionally to both positive and negative reviews, we demonstrate excellent customer service to the public.
This engagement will help resolve individual customer issues and show potential new customers in the Prosper community that you value feedback and are committed to satisfaction.
Get stuck and have questions? We have a U.S. based support team for you via call, email, text and and chat.
Review Generation Campaigns
This service implements an automated system to proactively ask your happy customers for new, positive reviews to boost your overall rating.
The best way to build a positive reputation is to amplify the voices of your satisfied customers.
Create simple, automated campaigns using email or SMS to make it incredibly easy for your happy clients to leave a 5-star review.
This steady stream of positive feedback
helps to improve your average star rating, push down any negative reviews, and provide powerful social proof that attracts more business.
Social Media Listening
Monitor conversations and brand mentions across social media platforms to track public sentiment and engage in relevant discussions.
Your reputation extends beyond just review sites.
Use advanced tools to "listen" for mentions of your brand, products, and key employees across Facebook, Instagram, Twitter, and other platforms.
This allows you to track public sentiment, thank customers for positive shout-outs, and quickly address any complaints before they escalate, giving you a comprehensive view of how your brand is perceived online.
Negative Feedback Management
We can provide strategic crisis management to address negative reviews and work to suppress damaging search results, protecting your brand's integrity.
- Separate Fee -
When negative feedback appears, a strategic response is crucial. We manage the process of responding to negative reviews to de-escalate the situation and show accountability.
For more serious reputational threats, we work on strategies to suppress negative articles or mentions in search results by promoting positive content.
This service acts as your brand's defense, protecting the hard-earned trust you've built with your customers.
Don’t Let Negative or Incorrect Content Ruin Your Reputation
Negative or false content online can significantly impact the reputation of both businesses and individuals.
- Over 92% of Business Owners will review
the business online before making a decision.
- 95% of potential customers will research a business
online before making a buying decision.
- 81% incorporate online feedback about a business
or service into their purchase decision.
- 78% of people will hesitate to purchase from a
business that has negative feedback online that is not responded to
